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General Ordering Information: Exceptional Innovations Educational Products

 

Payment Information

  • Exceptional Innovations accepts checks, money orders, and purchase orders. Credit cards—VISA, MasterCard, and Discover—are accepted only on our secure website at exinn.net.
  • Orders from individuals must be prepaid. Send prepaid orders to: Exceptional Innovations, P.O. Box 3853, Reston, VA 20195. Send prepaid orders to: Exceptional Innovations, P.O. Box 3853, Reston, VA 20195. Be sure to include shipping fees and any applicable sales tax.
  • Purchase orders from institutions and businesses must be on official purchase order forms. These may be sent to Exceptional Innovations (PO Box 3853, Reston, VA 20195), emailed to info@exinn.net, or faxed to 703-435-2656. Be sure to include shipping fees and any applicable sales tax.
  • Make checks and purchase orders payable to Exceptional Innovations.
  • Sales Tax: Virginia and Michigan residents please add appropriate sales tax. If you are a tax-exempt organization, please include appropriate documentation with your order.
  • International orders: Payment must be in U.S. funds and made payable on a U.S. bank.
  • A $25 fee will be charged on all returned checks.
  • Prices are subject to change without notice.

 

eBooks: eBooks can only be ordered in our online store (www.exinn.net). A working email must be provided.

Special Discounts: Exceptional Innovations reserves the right to offer special discounts for different ordering platforms.

Returns

  • All returns must be pre-authorized.
  • There is a 15% restocking fee on returned items and they must be in resalable condition. The customer pays all shipping fees.
  • In the event an item is damaged in shipping, please call (703-709-0136) or email us (info@exinn.net) for instructions on how to receive a no-cost replacement. If items are damaged in shipping you may be asked to provide photos and/or keep the product and packing materials during the claims process.

 

Shipping Information

Within US: First item, add $12.00; each additional item, add $5.00.

International:

  • Canada: First item, add $67.00; each additional item, add $5.00.
  • Non-Canada: First item, add $92.00; each additional item, add $5.00.

 

Questions? Contact Exceptional Innovations at 703-709-0136 or info@exinn.net.

 

Ordering Boundless Learning Products

Please refer to general ordering information.

Purchase Orders: By arrangement with the Boundless Learning Co-Teaching program, Exceptional Innovations must charge a $5.00 processing fee on all purchase orders for Boundless Learning Co-Teaching products.

Ordering eBooks

Need information on selected topics now? Exceptional Innovations offers a number of eBooks that help practitioners address students’ learning and behavioral needs. Exceptional Innovations takes the wait out of ordering—within minutes of purchase on our secure web site, you can download the title and be well on your way to learning new strategies and approaches.

Many of the Exceptional Innovations—and Boundless Learning—eBooks are adapted and/or excerpted from our more comprehensive publications. They provide readers with an opportunity to focus on specific aspects of the topic.

Please note: All Exceptional Innovation eBooks are protected under U.S. copyright laws. The publisher permits only purchasers to make copies for individual use. All other uses or distribution is strictly prohibited.

Ordering Smiles All Around! Products

Smiles All Around! (www.SmilesAllAround.com) is an imprint of Exceptional Innovations (www.exinn.net). When making an online purchase, you will be rerouted to Exceptional Innovations’ secure online store. Your credit card statement will identify your purchase as being with Exceptional Innovations.

Smiles All Around! greeting cards, calendars, books, and other products can be ordered online via Exceptional Innovations’ secure ordering system using VISA, MasterCard, or Discover. When paying by check or money order, please include the item number and quantity. Also, Michigan and Virginia residents please add appropriate sales tax.

Canada and Non-Canada International Orders: Unfortunately, we are unable at this time to ship individual cards and calendars to Canada and non-Canada International addresses.

*Please note: Exceptional Innovations reserves the right to offer different discounts when paying by check versus paying by credit card.

Return Policy

All returns must be pre-approved.

There is a 15% restocking fee on returned items and they must be in resalable condition.

The customer pays all shipping costs.

In the event that an item is damaged in shipping, the customer will be asked to contact Exceptional Innovations at 703-709-0136 or via email at info@exinn.net for instructions on how to receive a no-cost replacement.

Please note: When purchasing items for both Exceptional Innovations products and Smiles All Around! products, you may find better postage rates by completing separate orders for each type of product

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